Privacy Policy

Your privacy is important to Desajuste Creativo. This privacy statement explains what personal data we collect from our users and how we use it. We encourage you to read these terms carefully before providing your personal information on this website. Users over the age of thirteen may register at https://creativemaladjustment.com as users without the prior consent of their parents or guardians.

For users under the age of thirteen, the consent of parents or guardians is required for the processing of their personal data.

Under no circumstances will data be collected from underage individuals regarding their professional, economic, or family members’ privacy without the consent of the affected parties.

If you are under the age of thirteen and have accessed this website without notifying your parents, you should not register as a user.

This website respects and takes care of the personal data of its users. As a user, you should know that your rights are guaranteed.

We have made every effort to create a safe and reliable space, and that is why we want to share our principles regarding your privacy:

We never request personal information unless it is truly necessary to provide you with the services you require.
We uphold strict confidentiality and do not disclose personal information of our users to any third parties, unless required by law or with your explicit consent.
We will never use your personal data for a purpose other than the one stated in this privacy policy.

It should be noted that this Privacy Policy may vary based on legislative or self-regulatory requirements, so users are advised to review it periodically. It will be applicable if users decide to fill out any form on any of our contact forms where personal data is collected.

Desajuste Creativo has adapted this website to the requirements of Organic Law 15/1999 of December 13, on the Protection of Personal Data, and and with Royal Decree 1720/2007, of December 21, known as the Regulation implementing Organic Law. It also complies with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons (GDPR), s well as with Law 34/2002, of July 11, on E-Commerce and Information Society Services (ECISSA).

Principles we will apply to your personal information

In the processing of your personal data, we will apply the following principles that comply with the requirements of the new European data protection regulation:

Principle of lawfulness, fairness, and transparency: We will always require your consent for the processing of your personal data for one or more specific purposes, which we will inform you about transparently in advance.
Principle of data minimization: We will only request strictly necessary data in relation to the purposes for which we require them. The minimum necessary.
Principle of storage limitation: The data will be kept for no longer than necessary for the purposes of processing, based on the purpose. In the case of subscriptions, we will periodically review our lists and remove those inactive records for a considerable period of time.
Principle of integrity and confidentiality: Your data will be processed in such a way as to ensure appropriate security of personal data and confidentiality. You should know that we take all necessary precautions to prevent unauthorized access or misuse of our users’ data by third parties.

How have we obtained your data?

The personal data we process at Desajuste Creativo come from:

Contact form
Subscription form
Product/service purchase form
Webinars/events registration forms

What are your rights when you provide us with your data?

Any person has the right to obtain confirmation as to whether or not Desajuste Creativo is processing personal data concerning them.

Interested parties have the right to:

Request access to personal data concerning the interested subject
Request the rectification or deletion of their personal data
Request the limitation of the processing of their data
Object to the processing of their data
Request data portability

Interested parties may access their personal data and request the rectification of inaccurate data or, where appropriate, request their deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected. Under certain circumstances, interested parties may request the limitation of the processing of their data, in which case we will only retain it for the exercise or defense of claims.

Under certain circumstances and for reasons related to their particular situation, interested parties may object to the processing of their data. Desajuste Creativo will stop processing the data, unless there are compelling legitimate grounds, or for the exercise or defense of possible claims. As an interested party, you have the right to receive the personal data that concerns you and that you have provided to us, in a structured, commonly used, and machine-readable format, and to transmit it to another controller when:

The processing is based on consent
The data has been provided by the interested party.
The processing is carried out by automated means.

When exercising your right to data portability, you have the right to have personal data transmitted directly from one controller to another, where technically feasible.

Interested parties also have the right to an effective judicial remedy and the right to lodge a complaint with the supervisory authority, in this case, the Spanish Data Protection Agency, if they consider that the processing of personal data concerning them infringes the Regulation.

For what purpose do we process your personal data?

When a user connects with this website, for example, to subscribe or purchase a product, they are providing personal information for which Desajuste Creativo is responsible. This information may include personal data such as your IP address, name, email address, and other information. By providing this information, the person gives their consent for their information to be collected, used, managed, and stored by Desajuste Creativo, only as described in the Terms and Conditions and in this Privacy Policy.

At Desajuste Creativo, there are different systems for capturing personal information, and we process the information provided by interested parties for the following purposes for each capture system (forms):

Contact form: We request the following personal data: Name, Email, to respond to the requirements of the interested party. For example, we may use that data to respond to your request and answer any doubts, complaints, comments or concerns you may have related to the information included on the website, the services provided through the website, the processing of your personal data, issues related to the legal texts included on the website, as well as any other queries you may have that are not subject to the contracting conditions. We inform you that the data you provide us will be temporarily located on Amazon Web Services servers (provider for Desajuste Creativo) within the EU and on Google Mail servers (provider for Desajuste Creativo) outside the EU in the USA. Google is covered by the EU-US Privacy Shield agreement, the information of which is available here, approved by the European Data Protection Board.
Subscription form for content: In this case, we request the following personal data: Name, Email, to manage the subscription list, send newsletters, promotions, and special offers provided by the interested party when subscribing. There are several forms within the website to activate the subscription. The electronic newsletters or newsletters are managed by Mailchimp. Mailchimp (provider for Desajuste Creativo) is outside the EU in the USA. Mailchimp is covered by the EU-US Privacy Shield agreement, the information of which is available here, approved by the European Data Protection Board.
Sign-up form for access to content: To access purchased material, the user must register through this form. In this case, we request the following personal data: Name, Email. Once registered, the user will be able to access the assigned content. We inform you that the data you provide us will be located on Amazon Web Services servers (provider for Desajuste Creativo) within the EU.
Registration forms for webinars and events: In this case, we request the following personal data: Name, Email, so that you can participate in our webinars. I inform you that the data you provide us will be located on Google Forms servers (provider for Desajuste Creativo) outside the EU in the USA. Google is covered by the EU-US Privacy Shield agreement, the information of which is available here, approved by the European Data Protection Board.
Purchase form for products/services: In this case, we request Name, Email, and in the case of physical products, also your Address (to process the shipping). This data is located on Amazon Web Services servers (provider for Desajuste Creativo) within the EU. Online payment will be managed by Stripe. Desajuste Creativo will only have limited access to payment information (such as the amount, email, address if required, and cardholder’s credit/debit card information) but will not have access to the full card details or account information. Stripe is covered by the EU-US Privacy Shield agreement, the information of which is available here, approved by the European Data Protection Board.

There are other purposes for which we process your personal data:

To ensure compliance with the terms of use and applicable law. This may include the development of tools and algorithms that help this website ensure the confidentiality of the collected personal data.
To support and improve the services offered by this website.
Non-identifying data is also collected through cookies that are downloaded to the user’s computer when browsing this website, as detailed in the cookie policy.
To manage social media. Desajuste Creativo may have a presence on social media. The processing of data related to individuals who become followers of Desajuste Creativo’s official social media pages will be governed by this section, as well as by the terms of use, privacy policies, and access regulations of the corresponding social media platform that have been previously accepted by Desajuste Creativo users. The data will be processed for the purpose of properly managing Desajuste Creativo’s presence on social media, informing about activities, products, or services of Desajuste Creativo, as well as for any other purpose allowed by the social media platform’s regulations. Under no circumstances will we use social media follower profiles to individually send advertising.

In accordance with the provisions of the European General Data Protection Regulation (GDPR) 2016/679, Desajuste Creativo will be responsible for the processing of data corresponding to website users and subscribers.

Desajuste Creativo does not sell, rent, or transfer personally identifiable information of users, nor will it do so in the future, to third parties without prior consent. However, in some cases, collaborations may be carried out with other professionals. In such cases, user consent will be required, informing them about the identity of the collaborator and the purpose of the collaboration. All collaborations will be conducted with the highest security standards.

Legitimacy for the processing of your data

The legal basis for the processing of your data is consent. To contact or leave comments on this website, consent with this privacy policy is required.

The prospective or commercial offer of products and services is based on the consent requested from you. However, the withdrawal of this consent will not condition the execution of the subscription contract.

Data categories

The data categories processed are identifying data. No specially protected data categories are processed.

How long will we retain your data?

The provided personal data will be retained until the data subject requests its deletion.

To whom will your data be disclosed?

Many tools we use to manage your data are contracted by third parties.

To provide strictly necessary services for the development of our activity, Desajuste Creativo shares data with the following providers under their respective privacy conditions:

Google Analytics (only with your explicit consent): a web analytics service provided by Google, Inc., a Delaware company headquartered at 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States (“Google”). Google Analytics uses “cookies,” which are text files placed on your computer, to help Desajuste Creativo analyze how users use the website. The information generated by the cookie about your use of Desajuste Creativo (including your IP address) will be transmitted to and stored by Google on servers in the United States.

Hosting: Amazon Web Services, Spain branch, located at Calle Ramirez De Prado, 5. 28045, Madrid (Madrid). It processes website traffic data for the purpose of providing services to Desajuste Creativo.

Email marketing: The Rocket Science Group LLC d/b/a, located in the USA. More information at: https://mailchimp.com/ (The Rocket Science Group LLC d/b/a). The Rocket Science Group LLC d/b/a processes data for the purpose of providing email marketing services to Desajuste Creativo.

Payments: Stripe Spain SI, located at Calle Zurbaran, 9 - LOC DR, Madrid, 28010, Madrid, processes data for the purpose of providing payment platform services to Desajuste Creativo.

Secrecy and Data Security

Desajuste Creativo is committed to using and processing users’ personal data while respecting their confidentiality and using it for the intended purpose. We also undertake to fulfill our obligation to keep the data secure and to take all necessary measures to prevent alteration, loss, unauthorized access, or unauthorized processing, in accordance with the applicable data protection regulations.

This website includes an SSL certificate. It is a security protocol that ensures the integrity and secure transmission of your data. In other words, the data transmission between a server and a web user, and vice versa, is fully encrypted.

Desajuste Creativo cannot guarantee the absolute invulnerability of the Internet network, and therefore, the violation of data through fraudulent access by third parties.

Regarding the confidentiality of data processing, Desajuste Creativo will ensure that any person authorized by Desajuste Creativo to process customer data (including its staff, collaborators, and service providers) is under an appropriate obligation of confidentiality (whether by contractual or legal duty).

In the event of a security incident, Desajuste Creativo will promptly notify the customer and provide timely information related to the security incident as it becomes known or when reasonably requested by the customer.

Accuracy and Truthfulness of Data

As a user, you are solely responsible for the accuracy and correctness of the data you submit to https://creativemaladjustment.com, relieving Desajuste Creativo of any responsibility in this regard.

Users guarantee and are responsible, in any case, for the accuracy, validity, and authenticity of the personal data provided, and undertake to keep them duly updated. The user agrees to provide complete and correct information in the contact or subscription form.

The user declares to have been informed of the conditions regarding the protection of personal data, accepting and consenting to the processing of such data by Desajuste Creativo in the manner and for the purposes indicated in this privacy policy.

Revocability

The consent given, both for the processing and the transfer of the data of the interested parties, can be revoked at any time by notifying Desajuste Creativo in the terms established in this Policy for the exercise of ARCO rights. This revocation shall not have retroactive effect under any circumstances.

Changes to the Privacy Policy

Desajuste Creativo reserves the right to modify this policy to adapt it to legislative or jurisprudential developments, as well as industry practices. In such cases, Desajuste Creativo will announce the changes on this page with reasonable advance notice before they take effect.

Commercial Emails

In accordance with the ECISSA, Desajuste Creativo does not engage in SPAM practices, so it does not send commercial emails electronically that have not been previously requested or authorized by the user. Consequently, in each of the forms on the website, you have the possibility to give your express consent to receive the newsletter, regardless of the specific commercial information requested.

In accordance with the provisions of Law 34/2002 on E-Commerce and Information Society Services, Desajuste Creativo undertakes not to send commercial communications without duly identifying them.

Document revised on 17-04-2023.